Privacy Policy
Privacy Policy
Last Updated: 2026-06-01
This Privacy Policy explains how FibCo Networks (Pty) Ltd ("FibCo", "we", "us", "our") collects, uses, discloses, and protects personal information when you use our Jobcard platform at https://jobcard.fibco.co.za/ and related services ("Service"). We are committed to complying with the Protection of Personal Information Act, 4 of 2013 (POPIA).
1. Information We Collect
We may collect:
- Account Information: Name, email, phone, company details, login credentials.
- Service Usage Data: Jobcard details, technician/client information, signatures, time logs, materials, IP addresses, device info, usage logs.
- Client/Third-Party Data: Personal information of your clients, technicians, or partners that you upload or capture via the Service (e.g., names, contact details, signatures on Jobcards).
- Technical Data: Cookies, analytics, and similar technologies for site functionality and improvement.
2. How We Use Your Information
- To provide, maintain, and improve the Service (e.g., generating and emailing Jobcards).
- For billing, authentication, and customer support.
- To communicate with you about the Service.
- For legal compliance, fraud prevention, and enforcing our Terms.
- With your consent or as otherwise permitted by POPIA.
3. Sharing of Information
We may share personal information with:
- Service providers (e.g., hosting, email delivery) under strict confidentiality agreements.
- Your designated users, clients, or partners as part of Service functionality (e.g., PDF dispatch).
- Legal authorities if required by law. We do not sell personal information.
4. Data Security
We implement reasonable technical and organizational measures, including 2FA and encryption where applicable. However, no system is completely secure.
5. Data Retention
We retain personal information only as long as necessary for the purposes outlined, legal obligations, or legitimate business interests. You may request deletion subject to exceptions.
6. Your Rights under POPIA
You have the right to:
- Access and request correction of your personal information.
- Object to processing or request deletion (where applicable).
- Lodge a complaint with the Information Regulator.
To exercise these rights, contact us at the details below. We will respond within a reasonable time.
7. International Transfers
Data may be processed in South Africa or other jurisdictions with adequate protections. We ensure appropriate safeguards.
8. Cookies and Tracking
We use essential cookies for functionality. You can manage preferences via your browser.
9. Children's Privacy
Our Service is not intended for children under 18. We do not knowingly collect data from minors.
10. Changes to this Policy
We may update this Policy and will notify you of material changes. Continued use indicates acceptance.
11. Contact Us
Information Officer / Data Protection Contact:
FibCo Networks (Pty) Ltd
8 Peter Binikos Ave.
Norkem Park
Kempton Park
1618
Gauteng
Email: info@fibco.co.za
You may also contact the Information Regulator of South Africa
